Return and Refund Policy

We at Plum Island Transfers hope you love our transfers. However, if you are not happy with your purchase, unused and uncut transfers can be returned or exchanged within 14 days (excluding shipping) if they are mailed back in the original packaging (plastic sleeve and envelope). The same terms apply to foam templates, stencils and extruder dies.

To make a return or exchange, please email us at info@plumislandtransfers.com to discuss details on how to return them for credit or exchange. Returns will be made by the original method of payment once we receive the product and take note of its condition. Once processed, please allow 1-2 business days for the credit to appear back to the original method of payment. If you’re making an exchange, we will cover the cost to ship the product back to you. If you have received the wrong product, please email info@plumislandtransfers.com so we can correct it immediately. You will not be responsible for the costs of the return or reshipment. If the product was damaged or faulty upon arrival, please email info@plumislandtransfers.com and include photos of the damage so that we can correct the issue quickly.

Terms of Service

Although detailed instructions are provided on the Process pages of this website and experimentation is encouraged, Plum Island Transfers is not responsible for undesired results.